Training Programmes

Coaching

Coaching can be performed anytime and anywhere, whether it is a brief conversation in the corridor or at the coffee machine or a formal performance appraisal. This programme will enable the participants to learn how to be the best they can be and how to help others reach their potential too. The aim of this programme is to assist participants:

1. 1. • to implement strategies that facilitate the learning of their employees
      • to be able to help their colleagues find their own solution and the courage to take action

Communication Skills

This training programme will assist participants to:

• • • understand what it means to be a good communicator
    • the typical communication channels are identified
    • effectively interpret body language
    • managing emotions at the workplace
    • overcome the barriers to effective communication
    • the typical communication channels are identified
    • the proper standards are in place in order to ensure a high quality of writing communication

Customer Care

This training programme assists participants to develop a quality approach towards their customers, by learning the rules for achieving customer satisfaction and how their behaviour can be used to improve customers’ attitudes and thus create new business opportunities. This will be achieved by exploring various issues whilst dealing with them in a practical and engaging manner, through the use of training material and exercises.

Conflict Management

The Conflict Management programme introduces practical methods and techniques that can be applied when conflict arises in the workplace. During this programme, participants are given the opportunity to practice the newly acquired skills in a classroom environment.

Decision Making

Participants will be introduced to various insights that are considered to underlie decision. By the end of the workshop, participants will have acquired a fundamental understanding of the practical dynamics of decision-making in relevant contexts, underpinned by key theoretical insight. The workshop will also provide time to participants to apply this knowledge to areas pertinent to their professional activities.

Employee Engagement

In today’s competitive environment where employees are considered to be the greatest asset, Employee Engagement became crucial to ensure the success of the organisation. This training programme is adapted according to the existing organisational culture so as to ensure effectiveness. In essence, our Employee Engagement programme provides Employee Engagement tools.

Handling Objections

This training programme aims to assist participants in understanding differences between statements, questions and objections. This distinction is crucial in understanding what the client needs and to interpret the real questions behind their objections. At the end of this programme attendees shall be equipped with the required skills to handle objections more effectively and to change a negative experience into a positive one.

Human Resources Management

Human Resources are the most important asset of any company. In parallel, stronger Human Resources Management contributes to greater success to the organisation. This specialised programme is designed according to the tailored needs of the organisation. Aspects which may be covered include:

1. 1. • Recruitment Process
      • Employee Development
      • Training Needs Analysis
      • Performance Appraisals
      • Reward Management
      • Trade Unions
      • Succession Planning

Interviewing Skills

This training programme aims to

1. 1. • help participants understand the different phases of interviewing
      • provide participants with the skills necessary to conduct interviews and make the necessary evaluations linked to recruitment and resourcing exercises

Leadership Programmes

The aim of these tailor made programmes is to provide participants with innovative and experiential training in leadership skills that enables them to further develop personal and team leadership techniques.

Negotiation Skills

The aim of this programme is to provide participants with the necessary skills to enable them to conduct effective negotiations with other parties including internal and external customers and/or business counter parts.

Networking

The aim of this programme is to assist participants to:

1. 1. • become familiar with all the basics and principles of networking
      • gain additional tips and ideas to win new business
      • be able to work any room with increased self confidence to leave with all those important business contacts and information
      • understand what it takes to be a great networker
      • feel comfortable following up potential business opportunities

Office Etiquette

This programme aids participants to conduct themselves respectfully and courteously at the workplace and improve their professionalism. The main focus is on mannerism, etiquette when answering telephone calls and professionalism with colleagues and respective customers.

Performance Management

This interactive programme presents the opportunity to strengthen the performance of employees as well as enhance the communication process. At the end of this programme participants will:

1. 1. • learn how to use the ‘SMART’ approach to device appropriate performance indicators
      • gain insight on how to effectively coach teams whilst monitoring performance
      • be able to give and receive constructive feedback
      • have the opportunity to practice what they learnt through case studies and other activities

Positive Attitude

The main aim of this programme is to give an understanding of the power of a positive mindset. In the beginning of the session, participants will become aware of how people form habits and the process of how these habits reinforce their thinking. This awareness aids the participants to delve deeper into how they can change their mindset to a positive one. Practical tips and techniques shall be shared so as participants look for opportunities whenever they are faced with a challenge.

Public Speaking / Presentation Skills

The aim of this programme is to provide:

1. 1. • an understanding of the basic elements of good communication
      • knowledge of the difference between poor and effective communication
      • a practical understanding of the fundamentals of communicating to groups of people
      • the ability to deal with questions from the audience

Selling Techniques

The Sales Performance programme seeks to equip participants with the personal and commercial skills to seek out and build relationships with customers. This will be achieved through a mixture of classroom training and case studies.

Stress Management

The Stress Management training programme seeks to provide participants with practical tips and strategies whilst instigating change of perspective and behaviour. This is a programme that focuses on experiential learning, group discussions, and interactive workshops aimed to achieve:

1. 1. • peak performance
      • job satisfaction
      • personal fulfillment
      • better handling of stressful situations

Teamwork

The main objective of this training programme is to identify how to create teamwork and stimulate the required positive energy to reap the benefits of collective effort. As a result, by the end of the training programme, participants should be able to:

1. 1. • understand the postulates of working within a team and how to ensure cohesive effort
      • increase team synergy in pursuit of achieving better results
      • comprehend how effective leadership leads to better team management

Telephone Skills

The telephone skills workshop aims to:

1. 1. • increase participants’ awareness of telephone etiquette techniques
      • learn techniques that make the caller feel valued
      • managing challenging calls

Time Management

This training programme will help participants to understand the importance of time management and discuss strategies aimed at minimising distractions which hinder productivity and effectiveness at the workplace.

Understanding Customer Behaviour

Understanding your customers and recognising their specific needs is key to success. Customers fall in two general categories: those who think and behave similarly to us and those who don’t. We often find it easier to relate with the first category but it is harder to understand the second category as we are uncertain about how to satisfy them. However, this may be accomplished by understanding that all customers fit into four distinct behavioural styles. Hence, this training programme seeks to:

1. 1. • lead participants to understand their own individual working style
      • create an understanding of the different types of customer behaviours and how these can be handled

Work Life Balance

This workshop is a fun, informative, educational experience that focuses on developing an understanding of the dynamics of personal time management and stress management.